Tripadvisor has recognized Terrace Hotel and Lambuth Inn at Lake Junaluska as 2021 Travelers’ Choice Award winners.
Ken Howle, executive director of Lake Junaluska, said the awards are a true honor, especially this year.
“If asked to identify one word to describe Lake Junaluska over the past year, I would use the term ‘sanctuary.’ Even in the midst of the COVID-19 pandemic and its subsequent economic impact for organizations like Lake Junaluska, we remained open and welcomed thousands of individuals, families and small groups seeking a safe haven during these difficult times,” Howle said.
“Our commitment to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body is stronger than ever.”
Based on a full year of Tripadvisor reviews, Travelers’ Choice Award winners are known for consistently receiving great customer feedback, placing them in the top 10% of hospitality businesses worldwide.
The Terrace Hotel features rocking chairs on balconies overlooking the lake and surrounding mountains, and is steps away from activities and amenities including a lakeside walking trail, gardens, and the Rose Walk.
Last year, a new restaurant, the Lakeside Bistro, opened inside the Terrace Hotel, serving modern Southern cuisine and offering indoor and outdoor dining.
The Lambuth Inn, also called Lake Junaluska’s “stately lady,” is listed on the National Register of Historic Places. The historic inn was renovated in 2018 and is celebrating its 100th year.
Mark Huber, general manager at Lake Junaluska, said being recognized with a Travelers’ Choice Award is particularly meaningful to staff. “Positive guest reviews mean that our goal of exceeding expectations was met,” he said in a news release announcing the awards.
Kanika Soni, chief commercial officer at Tripadvisor, said the 2021 award winners should be proud, and that “this award speaks to the great service and experience you provided guests in the midst of a pandemic.”
“I know the past year has been extremely challenging for tourism businesses,” Soni said. “What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines and utilizing technology to prioritize guest safety. The Travelers’ Choice Awards highlight the places that are consistently excellent — delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working.”
For more information about the Terrace Hotel or Lambuth Inn, visit lake junaluska.com/lodging or call 800-222-4930.